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	1.	Services marketing integrating customer focus across the firm by Zeithaml, Valarie A; Bitner, Mary Jo and Gremler, Dwayne D. etc. Edition: 4thPublication details: New Delhi ; McGraw-Hill ; 2010Availability: Items available for loan: Library and Information Resource Centre (1)Call number: 658.8 ZEI. Found in Open Library: Place hold Request article Log in to add tags Add to cart (remove)
	2.	Service marketing integrating customer focus across the firm by Zeithaml, Valarie A. ; Bitner, Mary Jo and Gremler, Dwayne D. etc. Edition: 5thPublication details: New Delhi ; McGraw-Hill ; 2011Availability: Items available for loan: Library and Information Resource Centre (2)Call number: 658.8 ZEI, ... Found in Open Library: Place hold Request article Log in to add tags Add to cart (remove)

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