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Total quality service : a simplified approach to using the baldrige award criteria

Publisher: Wisconsin ; ASQC Quality Press ; 1995Description: 161 p.ISBN: 9780873893367.DDC classification: 658.812 KES

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Item type	Current location	Call number	Copy number	Status	Date due	Barcode
Books	Library and Information Resource Centre	658.812 KES (Browse shelf)	1	Available		1044

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Previous	658.812 GAL What to say to a porcupine 20 humorous tales that get to the heart of great customer service	658.812 HIL Handbook of customer satisfaction and loyalty measurement	658.812 KAT Turn customer service into customer sales	658.812 KES Total quality service : a simplified approach to using the baldrige award criteria	658.812 KUM Customer relationship management concepts and application	658.812 MCK What customers really want how to bridge the gap between what your organization offers and what your clients crave	658.812 NAT Nuts & bolts of crm	Next