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Total quality service : a simplified approach to using the baldrige award criteria
Publication details: Wisconsin ; ASQC Quality Press ; 1995 Description: 161 pISBN: 9780873893367DDC classification: 658.812 KES| Item type | Current library | Call number | Materials specified | Copy number | Status | Date due | Barcode |
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Library and Information Resource Centre | 658.812 KES (Browse shelf(Opens below)) | 1 | Available | 1044 |
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| 658.812 GAL What to say to a porcupine | 658.812 HIL Handbook of customer satisfaction and loyalty measurement | 658.812 KAT Turn customer service into customer sales | 658.812 KES Total quality service : | 658.812 KUM Customer relationship management | 658.812 MCK What customers really want | 658.812 NAT Nuts & bolts of crm |
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