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| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
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Library and Information Resource Centre | 658.812 KUM (Browse shelf(Opens below)) | 1 | Available | 3142 |
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| 658.812 HIL Handbook of customer satisfaction and loyalty measurement | 658.812 KAT Turn customer service into customer sales | 658.812 KES Total quality service : | 658.812 KUM Customer relationship management | 658.812 MCK What customers really want | 658.812 NAT Nuts & bolts of CRM | 658.812 NAT Nuts and bolts of CRM |
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