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_c9528 _d9528 |
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| 020 | _a9780873893367 | ||
| 040 | _cLIRC | ||
| 082 | _a658.812 KES | ||
| 100 |
_aKessler, Sheila _91597 |
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| 245 |
_aTotal quality service : _ba simplified approach to using the baldrige award criteria |
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| 260 | _aWisconsin | ||
| 260 | _bASQC Quality Press | ||
| 260 | _c1995 | ||
| 300 | _a161 p. | ||
| 942 |
_2ddc _cBK |
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