| 000 | 00436nam a22001577a 4500 | ||
|---|---|---|---|
| 999 |
_c20169 _d20169 |
||
| 003 | OSt | ||
| 005 | 20191219212516.0 | ||
| 008 | 190911b ||||| |||| 00| 0 eng d | ||
| 020 | _a9781422133316 | ||
| 040 | _cLIRC | ||
| 082 | _a658.812 FRE | ||
| 245 |
_aUncommon service _bhow to win by putting customers at the core of your business |
||
| 260 |
_aBoston _bHarvard Business Review Press _c2012 |
||
| 300 | _a243 p. | ||
| 942 |
_2ddc _cGB |
||