000 00410nam a22001817a 4500
999 _c19855
_d19855
003 OSt
005 20190526135523.0
008 190526b ||||| |||| 00| 0 eng d
020 _a9788120309142
040 _cLIRC
082 _a658.8 PAY
100 _aPayne, Adrian
245 _aEssence of services marketing
260 _aNew Delhi
_bPHI
_c2002
300 _a253 p.
600 _xMGT
942 _2ddc
_cBK