| 000 | 00502nam a2200205Ia 4500 | ||
|---|---|---|---|
| 999 |
_c14454 _d14454 |
||
| 005 | 20200224231121.0 | ||
| 008 | 160427s9999 xx 000 0 und d | ||
| 020 | _a9788186268421 | ||
| 040 | _cLIRC | ||
| 082 | _a658.812 HIL | ||
| 100 | _aHill, Nigel and Alexander, Jim | ||
| 245 | _aHandbook of customer satisfaction and loyalty measurement | ||
| 250 | _a3rd | ||
| 260 | _aEngland | ||
| 260 | _bGower Publishing | ||
| 260 | _c2013 | ||
| 300 | _a273 p. | ||
| 650 | _xMGT | ||
| 942 |
_2ddc _cBK |
||