| 000 | 00533nam a2200205Ia 4500 | ||
|---|---|---|---|
| 999 |
_c14160 _d14160 |
||
| 005 | 20200129232434.0 | ||
| 008 | 160427s9999 xx 000 0 und d | ||
| 020 | _a9780071086967 | ||
| 040 | _cLIRC | ||
| 082 | _a658.8 ZEI | ||
| 100 | _aZeithaml, Valarie A. ; Bitner, Mary Jo and Gremler, Dwayne D | ||
| 245 |
_aServices marketing _bintegrating customer focus across the firm |
||
| 250 | _a6th | ||
| 260 | _aNew York | ||
| 260 | _bMcGraw-Hill | ||
| 260 | _c2013 | ||
| 300 | _a642 p. | ||
| 650 | _xMGT | ||
| 942 |
_2ddc _cBK |
||