| 000 | 00516nam a2200193Ia 4500 | ||
|---|---|---|---|
| 999 |
_c13393 _d13393 |
||
| 003 | OSt | ||
| 005 | 20191219212602.0 | ||
| 008 | 160427s9999 xx 000 0 und d | ||
| 020 | _a9781422133316 | ||
| 040 | _cLIRC | ||
| 082 | _a658.812 FRE | ||
| 100 | _aFrei, Frances and Morriss, Anne | ||
| 245 |
_aUncommon service _bhow to win by putting customers at the core of your business |
||
| 260 | _aBoston | ||
| 260 | _bHarvard Business Review Press | ||
| 260 | _c2010 | ||
| 300 | _a247 p. | ||
| 942 |
_2ddc _cBK |
||