| 000 | 00516nam a2200217Ia 4500 | ||
|---|---|---|---|
| 999 |
_c13193 _d13193 |
||
| 003 | OSt | ||
| 005 | 20191209210040.0 | ||
| 008 | 160427s9999 xx 000 0 und d | ||
| 020 | _a9788126512874 | ||
| 040 | _cLIRC | ||
| 082 | _a658.8 GRO | ||
| 100 | _aGronroos, Christian | ||
| 245 |
_aService management and marketing _bcustomer management in service competition |
||
| 250 | _a3rd | ||
| 260 | _aNew Delhi | ||
| 260 | _bWiley | ||
| 260 | _c2009 | ||
| 300 | _a483 p. | ||
| 600 | _xMGT | ||
| 942 |
_2ddc _cBK |
||