| 000 | 00556nam a2200217Ia 4500 | ||
|---|---|---|---|
| 999 |
_c12890 _d12890 |
||
| 003 | OSt | ||
| 005 | 20191122184940.0 | ||
| 008 | 160427s9999 xx 000 0 und d | ||
| 020 | _a9780070700994 | ||
| 040 | _cLIRC | ||
| 082 |
_a658.8 ZEI _2 |
||
| 100 | _aZeithaml, Valarie A. ; Bitner, Mary Jo and Gremler, Dwayne D. etc. | ||
| 245 |
_aService marketing _bintegrating customer focus across the firm |
||
| 250 | _a5th | ||
| 260 | _aNew Delhi | ||
| 260 | _bMcGraw-Hill | ||
| 260 | _c2011 | ||
| 300 | _a763p. | ||
| 600 | _xMGT | ||
| 942 |
_2ddc _cBK |
||