| 000 | 00505nam a2200205Ia 4500 | ||
|---|---|---|---|
| 999 |
_c11742 _d11742 |
||
| 003 | OSt | ||
| 005 | 20190902184724.0 | ||
| 008 | 160427s9999 xx 000 0 und d | ||
| 020 | _a9798179924425 | ||
| 040 | _cLIRC | ||
| 082 | _a658.812 FEI | ||
| 100 | _aFeinberg, Richard ; Ruyter, Kode and Bennington, Lynne | ||
| 245 | _aCases in call center management | ||
| 260 | _aNew Delhi | ||
| 260 | _bJaico Publishing House | ||
| 260 | _c2008 | ||
| 300 | _a356 p. | ||
| 600 | _xMGT | ||
| 942 |
_2ddc _cBK |
||