| 000 | 00553nam a2200217Ia 4500 | ||
|---|---|---|---|
| 999 |
_c11581 _d11581 |
||
| 003 | OSt | ||
| 005 | 20191122185159.0 | ||
| 008 | 160427s9999 xx 000 0 und d | ||
| 020 | _a9780070660076 | ||
| 040 | _cLIRC | ||
| 082 | _a658.8 ZEI | ||
| 100 | _aZeithaml, Valarie A; Bitner, Mary Jo and Gremler, Dwayne D. etc. | ||
| 245 |
_aServices marketing _bintegrating customer focus across the firm |
||
| 250 | _a4th | ||
| 260 | _aNew Delhi | ||
| 260 | _bMcGraw-Hill | ||
| 260 | _c2010 | ||
| 300 | _a743 p. | ||
| 600 | _xMGT | ||
| 942 |
_2ddc _cBK |
||