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999 _c11579
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003 OSt
005 20190818154831.0
008 160427s9999 xx 000 0 und d
020 _a9788177584127
040 _cLIRC
082 _a658.562 BES
100 _aBesterfield, Dale H; Besterfield-Michna, Carol; Besterfield, Glen H. and Besterfield-Aacre, Mary
245 _aTotal quality management
250 _a3rd
260 _aNew Delhi
260 _bPearson
260 _c2010
300 _a652 p.
600 _xMGT
942 0 0 _01
_2ddc
_cBK