000 00470nam a2200217Ia 4500
999 _c11537
_d11537
003 OSt
005 20190813180155.0
008 160427s9999 xx 000 0 und d
020 _a9788120336940
040 _cLIRC
082 _a658.8 SRI
100 _aSrinivasan, R
245 _aServices marketing
_bthe Indian context
250 _a2nd
260 _aNew Delhi
260 _bPHI
260 _c2010
300 _a267 p.
600 _xMGT
942 _2ddc
_cBK