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1.
Services marketing : the Indian perspective

by Shanker, Ravi.

Publication details: Delhi Excel Books 2016Availability: Items available for reference: Library and Information Resource Centre: Not for loan (1)Call number: 658.8 SHA.
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2.
Service marketing the Indian perspective : text and readings

by Shanker, Ravi.

Publication details: New Delhi ; Excel Book 2002Availability: Items available for loan: Library and Information Resource Centre (1)Call number: 658.8 SHA.
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