00338nam a22001457a 4500003000400000005001700004008004100021020001800062040000900080082001600089100001600105245002600121260003400147300001100181OSt20260727215146.0260727b        |||||||| |||| 00| 0 eng d  a9780070499645  cLIRC  a685.812 NAT  aNath, Dhruv  aNuts and Bolts of CRM  aNew Delhi bMcGraw Hillc2005  a208 p.