TY  - BOOK
AU  - Besterfield, Dale H; Besterfield-Michna, Carol; Besterfield, Glen H. and Besterfield-Aacre, Mary
TI  - Total quality management 
SN  - 9788177584127
U1  - 658.562 BES 
CY  - New Delhi
KW  -  
ER  -