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CRM doesn't work how to win by letting customers manage the relationship

Publisher: New Delhi ; Kogan Page ; 2008Description: 263 p.ISBN: 9780749442415.Subject(s): -- MGTDDC classification: 658.812 NEW

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Item type	Current location	Call number	Copy number	Status	Date due	Barcode
Books	Library and Information Resource Centre	658.812 NEW (Browse shelf)	1	Available		6065

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Previous	658.812 KUM Customer relationship management concepts and application	658.812 MCK What customers really want how to bridge the gap between what your organization offers and what your clients crave	658.812 NAT Nuts & bolts of crm	658.812 NEW CRM doesn't work how to win by letting customers manage the relationship	658.812 NII Help desk concepts	658.812 NII Help desk techniques	658.812 SHA Customer relationship management a strategic perspective	Next

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