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CRM doesn't work how to win by letting customers manage the relationship
Publication details: New Delhi ; Kogan Page ; 2008 Description: 263 pISBN: 9780749442415Subject(s): -- MGTDDC classification: 658.812 NEW| Item type | Current library | Call number | Materials specified | Copy number | Status | Date due | Barcode |
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Library and Information Resource Centre | 658.812 NEW (Browse shelf(Opens below)) | 1 | Available | 6065 |
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| 658.812 KUM Customer relationship management | 658.812 MCK What customers really want | 658.812 NAT Nuts & bolts of crm | 658.812 NEW CRM doesn't work | 658.812 NII Help desk concepts | 658.812 NII Help desk techniques | 658.812 SHA Customer relationship management |
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