CRM doesn't work how to win by letting customers manage the relationship

By: Newell, FrederickPublication details: New Delhi ; Kogan Page ; 2008 Description: 263 pISBN: 9780749442415Subject(s): -- MGTDDC classification: 658.812 NEW

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Holdings
Item type	Current library	Call number	Materials specified	Copy number	Status	Date due	Barcode
Books	Library and Information Resource Centre	658.812 NEW (Browse shelf(Opens below))		1	Available		6065

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