CRM doesn't work how to win by letting customers manage the relationship

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Publication details: New Delhi; Kogan Page ; 2008Description: 263 pISBN:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Books	Library and Information Resource Centre				658.812 NEW (Browse shelf(Opens below))				1	Available			6065

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