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Handbook of customer satisfaction and loyalty measurement
Publication details: England ; Gower Publishing ; 2013 Edition: 3rdDescription: 273 pISBN: 9788186268421Subject(s): -- MGTDDC classification: 658.812 HIL| Item type | Current library | Call number | Materials specified | Copy number | Status | Date due | Barcode |
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Library and Information Resource Centre | 658.812 HIL (Browse shelf(Opens below)) | 1 | Available | 5970 |
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| 658.812 FRE Uncommon service | 658.812 FRE Uncommon service | 658.812 GAL What to say to a porcupine | 658.812 HIL Handbook of customer satisfaction and loyalty measurement | 658.812 KAT Turn customer service into customer sales | 658.812 KES Total quality service : | 658.812 KUM Customer relationship management |
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