Service management and marketing customer management in service competition

By: Gronroos, ChristianPublication details: New Delhi ; Wiley ; 2009 Edition: 3rdDescription: 483 pISBN: 9788126512874Subject(s): -- MGTDDC classification: 658.8 GRO

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Item type	Current library	Call number	Materials specified	Copy number	Status	Date due	Barcode
Books	Library and Information Resource Centre	658.8 GRO (Browse shelf(Opens below))		1	Available		4709

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