What customers really want how to bridge the gap between what your organization offers and what your clients crave

By: Mckain, ScottPublication details: New Delhi ; Pearson ; 2008 Edition: Description: 195 pISBN: 9788131719701DDC classification: 658.812 MCK

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Item type	Current library	Call number	Materials specified	Copy number	Status	Date due	Barcode
Reference	Library and Information Resource Centre	658.812 MCK (Browse shelf(Opens below))		1	Not for loan		3544

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Previous	658.812 KAT Turn customer service into customer sales	658.812 KES Total quality service :	658.812 KUM Customer relationship management	658.812 MCK What customers really want	658.812 NAT Nuts & bolts of crm	658.812 NEW CRM doesn't work	658.812 NII Help desk concepts	Next

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