Service operations management
Johnston, Robert ; Clark, Graham and Shulver, Michael
Service operations management improving service delivery - 4th - New Delhi Pearson 2012 - 462 p.
9780273740483
--MGT
658.8 JOH
Service operations management improving service delivery - 4th - New Delhi Pearson 2012 - 462 p.
9780273740483
--MGT
658.8 JOH