Service management and marketing
Gronroos, Christian
Service management and marketing customer management in service competition - 3rd - New Delhi Wiley 2009 - 483 p.
9788126512874
--MGT
658.8 GRO
Service management and marketing customer management in service competition - 3rd - New Delhi Wiley 2009 - 483 p.
9788126512874
--MGT
658.8 GRO