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	1.	CRM doesn't work how to win by letting customers manage the relationship by Newell, Frederick. Publication details: New Delhi ; Kogan Page ; 2008Availability: Items available for loan: Library and Information Resource Centre (1)Call number: 658.812 NEW. Found in Open Library: Place hold Request article Log in to add tags Add to cart (remove)
	2.	India's economic development since 1947 by Kapila, Uma. Edition: 3rdPublication details: New Delhi ; Academic Foundation ; 2008Availability: Items available for loan: Library and Information Resource Centre (1)Call number: 330.954 KAP. Found in Open Library: Place hold Request article Log in to add tags Add to cart (remove)

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